More on USPTO’s total system crash on May 14

Most readers of this blog were affected one way or another by USPTO’s total crash of all patent-related e-commerce systems on Wednesday, May 14.  I blogged about the crash here and here.  I faxed a letter to Acting Director Lee on May 17 about the crash.  In my letter, among other things I asked her to do whatever was necessary to waive the $400 penalty that would normally be imposed on a filer that failed to e-file on May 14 and instead was forced by USPTO’s crash to file by postal service or by hand carry to the USPTO.

More than a month came and went, with no word from Acting Director Lee in response to my faxed letter.  This despite my having telephoned Acting Director Lee’s office once a week or so since May 17, asking if someone could at least confirm receipt of the fax and maybe tell me who had been given the task of responding to the fax.

A few days ago I decided to work out how exactly Acting Director Lee could accomplish the waiver of the penalty. Continue reading

USPTO misses a chance to do the right thing about its May 14 system crash

USPTO imposes a $400 penalty on those who paper-file a patent application instead of e-filing it.  The policy reason is, of course, to make people e-file.  But USPTO’s e-filing system had a total crash (blog post) on Wednesday, May 14, that made it impossible for USPTO customers to e-file their patent applications.  This forced customers to paper-file (for example by going to the Post Office).

The right thing, of course, would be for USPTO to waive the $400 penalty for filings carried out on May 14.  But no …

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