Patentcenter incorrectly lists every user as “not enrolled”. Patentcenter incorrectly says that every user “cannot access customer number in Patent Center and PAIR.”
To see this, log in at Patentcenter, click on “Manage”, click on “Manage customer numbers”. Then click on any customer number in your list. You will see that every user is flagged as being “not enrolled”.
This is bug report CP33.