When you log in to USPTO’s Private PAIR and EFS-Web system, you have to go through a cumbersome process. You have to mouse around and find a “crypto certificate” on your hard drive that proves your identity. You have to wait for a very slow “Java applet” to run, taking some tens of seconds. And you have to type in a password that is required to contain at least one smiley face (just kidding). This would not be so bad except that this system logs you out at more or less random times, after anywhere from ten to sixty minutes of inactivity. A quick trip to the bathroom or coffee machine can lead to your having to log in all over again. In a normal work day a USPTO customer might be forced to log in again a dozen or more times.
A couple of years ago I surveyed users of PAIR and EFS-Web about this system of forced logouts. The vast majority of respondents said that for them, this system of forced logouts is a bug, not a feature. I passed the results of the survey along to USPTO people who are responsible for this system. Unfortunately in the two years that have passed since this survey, USPTO has not done anything to improve this situation.
Continue reading “USPTO should stop the forced logouts from Private PAIR and EFS-Web”
