It will be recalled (blog page) that Legrand had permitted its Eliot cloud to fall into disrepair. It appears that Legrand has restored its Eliot cloud to normal function.
Many homeowners, like me, have installed large numbers of expensive cloud-controlled light switches and dimmers made by Legrand. The devices use a protocol called RFLC to communicate with a hub called LC7001. The hub in turn connects (if you set it up to do so) with a cloud called Eliot. The idea is that you can use a Legrand app to control the devices. The app, if connected to the same LAN as the hub, can exercise “local” control. The app, if it is unable to reach the hub locally, can communicate with the Eliot cloud and can control the devices remotely.
The cloud is also able to connect to other clouds such as Amazon Alexa (if you set it up to do so).
As discussed in this blog article, as of about April of 2025, Legrand had permitted its Eliot cloud to fall into disrepair. A command sent through Alexa might or might not reach the hub, and thus might or might not successfully turn a light on or off. And any effort to use the Legrand app for remote control of the hub and lighting devices would be unreliable or nonfunctional.
In April of 2025 I wrote a letter to a Brian Dibella, the president of Legrand, asking that he fix the Eliot cloud. It seems to have worked! A few weeks later a nice fellow from Legrand called to say they were going to migrate the Eliot cloud from a physical server in their office to … wait for it … a server in a cloud. (I think he said they were going to migrate it to AWS.)
And today I tried to set up my LC7001 to connect to this new Eliot cloud, and it looks like it works. A big thank you to Mr. Dibella and his folks for making this effort.
I will now need to do some test connections with Eliot and Alexa to see how the Alexa connection works.