The USPTO is developing its Patentcenter system which it intends will eventually replace EFS-Web and PAIR. Eventually USPTO plans to shut down EFS-Web and PAIR and the only way that customers of the USPTO will be able to accomplish the functions formerly carried out through EFS-Web and PAIR will be by means of Patentcenter. From the outset, USPTO has said that one of its stated requirements for Patentcenter is that it must offer at least all of the functions of EFS-Web and PAIR.
Patentcenter is not yet released from beta test, and rightfully so, given that many features of EFS-Web and PAIR are not yet implemented in Patentcenter, and given that many things in Patentcenter do not work correctly or do not work at all. (See Patentcenter Trouble Tickets and Patentcenter Feature Requests.) During beta test, a natural question is, in what way or what ways should the people at the USPTO who are responsible for developing Patentcenter interact with those beta testers?
The USPTO has made clear that it feels it should not have to respond in any direct way to any of the beta testers when they report bugs or missing features. Continue reading “How should USPTO interact with its Patentcenter beta testers?”