Okay, folks, let’s try to figure out if Patent Center is actually “ready” so that the USPTO can shut down PAIR and EFS-Web. The USPTO decisionmakers have made it very clear that the views of actual USPTO customers (many of whom say the answer is “no”) are not to be credited on this point. But suppose there were an actual USPTO employee who communicates, by the employee’s own words and actions, that they do not think Patent Center is “ready”. Would that be enough to convince the USPTO decisionmakers otherwise?
On October 31, 2023, USPTO customer Victoria O’Conner was trying to file a PCT application in Patent Center. But Patent Center stopped working at the fee payment selection page. So she called the EBC. The EBC representative said “use EFS-Web instead”. This was EBC ticket number 1-842304670. This is also CP ticket number CP176.