Category: Patents

Most readers of this blog were affected one way or another by USPTO’s total crash of all patent-related e-commerce systems on Wednesday, May 14.  I blogged about the crash here and here.  I faxed a letter to Acting Director Lee on May 17 about the crash.  In my letter, among other things I asked her to do whatever was necessary to waive the $400 penalty that would normally be imposed on a filer that failed to e-file on May 14 and instead was forced by USPTO’s crash to file by postal service or by hand carry to the USPTO.

More than a month came and went, with no word from Acting Director Lee in response to my faxed letter.  This despite my having telephoned Acting Director Lee’s office once a week or so since May 17, asking if someone could at least confirm receipt of the fax and maybe tell me who had been given the task of responding to the fax.

A few days ago I decided to work out how exactly Acting Director Lee could accomplish the waiver of the penalty. Continue reading “More on USPTO’s total system crash on May 14”

USPTO imposes a $400 penalty on those who paper-file a patent application instead of e-filing it.  The policy reason is, of course, to make people e-file.  But USPTO’s e-filing system had a total crash (blog post) on Wednesday, May 14, that made it impossible for USPTO customers to e-file their patent applications.  This forced customers to paper-file (for example by going to the Post Office).

The right thing, of course, would be for USPTO to waive the $400 penalty for filings carried out on May 14.  But no …

Continue reading “USPTO misses a chance to do the right thing about its May 14 system crash”

Regular users of USPTO’s Private PAIR and EFS-Web systems are reminded several times a day that the only way that they make use of the systems is by permitting a computer program called the Entrust java applet to run on their computer.

But the Java system will block the Entrust applet in a future Java security update.  (See warning at right.)

Here is what USPTO should do …

Continue reading “A reminder that USPTO needs to scrap the Entrust java applet for PAIR and EFS-Web”

Well, the USPTO is still not out from under its mountain of paper due to its massive system crash on May 14.

Readers will recall the massive system crash on Wednesday, May 14.  What will stick in your mind is that May 14 is the day that you had to use USPS’s Click-n-Ship system to print a Priority Mail Express label so that you could file a US patent application by taking it to your local post office to be received in person by a postal service employee.  You and several thousand other patent practitioners who would have normally used EFS-Web to do your filing, leading to a mountain of paper at the USPTO.

From our perspective, here is the USPTO’s progress at getting out from under the mountain of paper.

Continue reading “USPTO still not out from under mountain of paper”

Last Wednesday, May 14, was a day when USPTO’s main patent-related e-commerce systems all crashed.  As I mentioned in my blog posting about the crash, the practical consequence for thousands of patent practitioners was the need to carry out paper and postal service filings, following Rule 8 and Rule 10 as we all used to do back before there was an Internet.  Now the chickens are coming home to roost.  USPTO is under a mountain of paper.

Continue reading “USPTO begins to crawl out from under its mountain of paper”

(Revised at about 2AM on May 15 to reflect that well after midnight, USPTO finally got EFS-Web working again.)

As most readers know, the USPTO’s EFS-Web system is broken today.  And I mean completely broken.  You can’t get to “EFS-Web for registered users” at all — it merely takes you to a page that mentions EFS-Web Contingency.  You also can’t get to “EFS-Web for unregistered users” — that too merely takes you to the page that mentions EFS-Web Contingency.  And EFS-Web Contingency is broken too.  (It goes slow as molasses and never actually lets you “submit”.)

For filers, the main thing to keep in mind is that if you are filing a new patent application or you are entering the US national stage, you can’t fax it in.  You will have to take it to the Post Office and send it by Priority Mail Express (née Express Mail).  We sent our youngest associate to the late-night Post Office in Denver a few minutes ago and he successfully mailed the one patent application that had to go out today from our office.

For lesser tasks such as responding to an Office Action you can try to fax it.  As a reminder the fax number is 571-273-8300.  It looks like USPTO’s fax server is unable to keep up with the traffic, however.  One of our faxes has failed three times and we have not managed yet to get it to go through.  We finally had to resort to a Certificate of First-Class Mail for an envelope that we dropped into a mail box shortly before midnight.

Having delivered the main emergency message, I will now talk about what USPTO did wrong that led to today’s disaster.

Continue reading “EFS-Web is broken today”

When you log in to USPTO’s Private PAIR and EFS-Web system, you have to go through a cumbersome process.  You have to mouse around and find a “crypto certificate” on your hard drive that proves your identity.  You have to wait for a very slow “Java applet” to run, taking some tens of seconds.  And you have to type in a password that is required to contain at least one smiley face (just kidding).  This would not be so bad except that this system logs you out at more or less random times, after anywhere from ten to sixty minutes of inactivity.  A quick trip to the bathroom or coffee machine can lead to your having to log in all over again.  In a normal work day a USPTO customer might be forced to log in again a dozen or more times.

A couple of years ago I surveyed users of PAIR and EFS-Web about this system of forced logouts.  The vast majority of respondents said that for them, this system of forced logouts is a bug, not a feature.  I passed the results of the survey along to USPTO people who are responsible for this system.  Unfortunately in the two years that have passed since this survey, USPTO has not done anything to improve this situation.

Continue reading “USPTO should stop the forced logouts from Private PAIR and EFS-Web”